Support & Contact

What to contact us about

• Account problems — login issues, password reset trouble, lost access.
• Bug reports — crashes, broken features, incorrect Sparks or ELO.
• Cheating & misconduct reports — see the Code of Conduct.
• Privacy requests — access, correction, or deletion of your data (GDPR).
• General questions about the game, the economy, or tournaments.

How to write a good report

To help us resolve your issue quickly, include:

• Your display name and the email on your account.
• What happened, and what you expected to happen.
• For match issues: the approximate date and time, and the map.
• For cheating reports: the suspected player's name and what you observed.
• Screenshots or a short clip if you have them.

Response times

Glarium is a small project in Alpha. We aim to reply to support email within a few business days. Security and account-safety issues are prioritized. Privacy requests are answered within one month, as required by the GDPR.

Before you contact us

Many questions are already answered on the FAQ and How Glarium Works pages. For known issues and recent fixes, check the version history.